alucard Gaming Platform — QRIS Scan, e-wallet Virtual Account & mobile banking Deposit

Service availability

We at alucard operate our platform only in jurisdictions where local law permits online gaming and sports entertainment. Our service is not available in all countries or regions. Users are responsible for verifying that access and use of alucard comply with their own jurisdiction's applicable laws and regulations. We do not offer our services in jurisdictions where online wagering is prohibited by law. If you are unsure whether alucard is available in your location, contact our support team before opening an account. Service availability may change based on regulatory updates or legal requirements in your region.

Account eligibility

To open an account on alucard, you must be of legal age in your jurisdiction and meet our eligibility criteria. Account holders must provide accurate personal information, including a valid national ID, phone number, and residential address. We conduct Know Your Customer (KYC) verification to confirm your identity and ensure compliance with applicable regulations. Verification typically completes within subject to verification. Accounts that fail verification or provide false information may be suspended or closed. By opening an account, you confirm that you are eligible to use our platform under your local laws and that all information you provide is accurate and current.

Local-law responsibility

Users are solely responsible for ensuring that their access to and use of alucard comply with the laws and regulations of their own jurisdiction. We do not provide legal advice, and you should consult local authorities or a legal professional if you are uncertain about the legality of online gaming in your area. alucard operates under the assumption that users have verified their own eligibility before opening an account. We reserve the right to restrict or close accounts in jurisdictions where our service becomes prohibited or where we determine that continued operation poses legal risk. By using alucard, you acknowledge that you have independently verified your right to access our platform under your local law.

Data and privacy scope

We collect personal data including name, national ID number, phone, address, and payment information for account verification, regulatory compliance, and fraud prevention. All data is encrypted using SSL/TLS and stored securely. We do not sell or share your data with third parties except as required by law, for payment processing, or to comply with regulatory requests. Your data is retained for the duration of your account and for a standard retention period after closure. For full details on data collection, use, retention, and your rights, please review our privacy policy. You may request access to, correction of, or deletion of your personal data by contacting our support team, subject to legal and regulatory requirements.

Contact for legal inquiries

If you have legal questions, compliance inquiries, or concerns about our service, contact our support team via the channels listed in your account dashboard or on our website. Our English-language support team handles legal and compliance inquiries with a standard response window of 2–4 hours during business hours (Monday–Friday, 09:00–18:00 server time). For urgent legal matters, mark your inquiry as "Urgent" and we will prioritize your request. We also maintain a legal notice page with additional information about our terms, policies, and regulatory framework. All inquiries are treated confidentially and handled in accordance with applicable data protection laws.